Tip? or Service?
〜At the intercom〜
By Uber deliveryman from 40 years old, monthly diamond achievement
(I’m proud! I can only boast about this, but I am doing my best to deliver it! )
What you can get from this article?
Tip increases hourly wage
Hourly wage UP-5%
No bat rating
Of course, only good evaluations are given to those who get tips.
How to get a tip
Smile towards the intercom camera
The Reason
Of course, there are no customers in front of you with the intercom.
But are you aware that the camera has a perfect facial expression?
As a deliveryman,
You say “uber eats”, but
You’re not careful because you don’t think it’s being seen by customers, so your facial expression is straightforward,
Most of the time, you look at your cell phone and don’t even look at the camera.
When I actually become a customer and order uber eats,
I was convinced when I saw the expression of the deliveryman through the intercom.
Uber deliveryman service
- Quick
- Clean
- No spills
- Feels good etc
Quite high level.
The reason is the evaluation system.
Everyone is trying hard to avoid bad evaluation.
(UberEats evaluation system is super excellent)
I think the time when the customer gives the tip to the delivery person is when the service has a special feeling.
When the service has a special feeling.
- Delivery on a rainy day
- Long drive
- Feels better than other delivery staff etc
「Feels better than other delivery staff」
Aim here！
The point is just “When greeting with an intercom”.
The method
Arrive at the destination!
- Press the intercom
- Smile through the mask towards the camera
(Customers are looking at their facial expressions with the camera) - When the customer responds, you greet with a smile, “I’m sorry to have kept you waiting, ubereats.”
- The entrance is opened by remote control
- Enter as it is,,,not
A second greeting with a smile and cheerful “Thank you, I’ll bother you”!
When delivering just by placing
Customers may be looking through the peephole, so please put it down.
And of course, send a “Thank you” message later.
When handing over
“I’m sorry to have kept you waiting.” “Be careful because it’s hot.”
And thank you for closing the door.
Anyway, to improve the feeling by “contact with customers”, especially at the time of the first intercom.
opposite opinion
“Does the delivery person have to make a smile or do that?”
The delivery business is a job that can be done without a smile,
But the tip naturally gives you motivation and energy.
Let’s treat our customers with a smile and comfort for ourselves.
“I feel like the service I didn’t give me a tip was wasted.”
It will never be wasted,
If you deliver it with the spirit of getting a tip, the evaluation will be full of good.
In other words, bad evaluation is eliminated at the same time.(Erasing the minus)
“I don’t like tipping because it seems nasty.”
For example, I would like to give tips to “people who don’t want much” rather than “people who want (tips)”.
Perhaps every human being has similar emotions.
If you don’t ask, you can get a tip,
It is important to think only about service improvement without thinking about tips, and tips are a by-product.
Conclusion
Let’s deliver smile and brightness through the intercom camera,
Always aim to improve delivery service and get tips as a by-product.
Summary
- Money
- Career advancement
- Interest from the opposite sex
- Student leader election etc
It is the providence of the world that the above things gather for “people who do not seek”.
So there are times when it’s frustrating.
However, such people are just pretending not to ask for it, and usually they are actually making efforts.
And he is trying harder to keep people from realizing that effort.
In the case of “earning chips”, what is the effort?
It is “feeling good” and “(feeling good) to keep in mind with all deliveries every time”.
It is “effort” to keep doing that.
I don’t remember who gave me the tip when I delivered it many times a day.
The reason I don’t remember is not that “there is little (chip) gratitude”,
This is because “I try to provide a service that is responsive to everyone.”
To put it the other way around, I try my best to provide every service so that no matter who gives me a tip.
- “Effort is always rewarded”
- “People who are watching are watching”
I don’t believe in this kind of thinking that is truly spoken within a company or organization.
However, in the tip that the ubereats delivery person receives from the customer,
This idea definitely applies.
The tip is undeniably a proof of your feeling.
Instead of getting a good button, let’s aim for a higher grade “tip get” from now on.
“People who are watching will see it, and their efforts will definitely be rewarded.”
My feeling will be rewarded as many times as I get a tip.
That’s why I love the job of being an UberEats deliveryman.
In addition, I will deliver tomorrow with the aim of getting tip!
Bye.
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